Please read before booking. Figures marked [TO CONFIRM] are still to be confirmed by the owner.
Because every journey is tailored, cancellation and refund terms depend on your individual quote and on the suppliers involved (ships, jets, lodges, estates, airlines). Read your quote's terms before approving a booking — they override the general draft below where they differ.
Cancellation charges by notice period: [TO CONFIRM — percentages and deadlines to be confirmed by the owner; no figure on this page is a confirmed policy]. Deposits are: [TO CONFIRM — refundable / non-refundable to be confirmed].
Some supplier charges may be non-recoverable even if TheLoom's own charge is lower. Those charges, if any, are stated in your quote.
If a journey cannot run as quoted, TheLoom will contact you privately to discuss alternatives or a refund position. That position is: [TO CONFIRM].
Comprehensive travel insurance is strongly recommended, including cancellation cover, because bespoke and high-value journeys may carry significant cancellation charges.
Cancel in writing by email to book@theloom.store. The cancellation date is the date that email is received.